Kevin Conwell Helped Bring 311 to Cleveland – Making City Services More Accessible for All - Cleveland City Council Member Kevin Conwell

Kevin Conwell Helped Bring 311 to Cleveland – Making City Services More Accessible for All

When Councilman Kevin Conwell talks about building Cleveland “brick by brick,” he means not only through economic development and infrastructure—but also by making sure city services work for the people. One of the most impactful examples of this commitment is the successful launch of Cleveland’s 311 system, a game-changing non-emergency service platform that Kevin Conwell helped champion through local legislation.

What is 311?

311 is Cleveland’s centralized non-emergency services system. It empowers residents, businesses, and visitors to quickly report and resolve common issues in their neighborhoods—from potholes to illegal dumping, missed trash pickup, streetlight outages, abandoned vehicles, and more. It’s the digital front door to City Hall for everyday concerns that don’t require a 911 emergency response.

Why It Matters

Before 311, Clevelanders often didn’t know who to call or where to go to get basic city issues handled. Confusion and long delays were common. Councilman Conwell saw firsthand how this created frustration and led to residents feeling ignored.

Kevin Conwell knew our city needed a more modern and people-centered solution. That’s why he stood at the forefront of pushing for legislation that would not only bring 311 to life but also ensure it was built with accountability, equity, and ease of use in mind.

Kevin Conwell’s Legislative Leadership

Councilman Conwell was an early advocate and key legislative partner in laying the foundation for Cleveland’s 311 system. He supported policies that created the structure and funding necessary for the platform to exist—and made sure it reflected the values of transparency and responsiveness that he’s known for across Ward 9 and beyond.

Through tireless advocacy, public hearings, and collaboration with city departments, Kevin made sure 311 wouldn’t just be another program—but a tool that residents could count on.

What Can You Do with 311?

Thanks to Kevin Conwell’s leadership, the 311 system allows you to:

✅ Report graffiti or vandalism
✅ Request tree trimming or removal
✅ Report potholes, damaged sidewalks, or road hazards
✅ Report missed trash or recycling pickups
✅ File complaints about tall grass, abandoned homes, or illegal dumping
✅ Ask for building inspections or code enforcement
✅ Inquire about city services or permits

You can access 311 online at www.clevelandohio.gov/311, through a mobile-friendly interface, or by calling the 311 number directly.

Serving You, Not Just Systems

311 is more than a tool—it’s a reflection of what Councilman Conwell believes: that every resident should feel seen, heard, and helped. It’s about creating a city where residents don’t have to jump through hoops to make change. It’s part of Kevin’s broader mission to make city government more accessible, more transparent, and more accountable.

Whether it’s funding $200 million in development projects across Ward 9 or helping deliver services to seniors, youth, and entrepreneurs—Kevin Conwell remains committed to progress that touches every street, every home, and every neighbor.

Final Word

If you’re proud of a more responsive, more connected Cleveland, you can thank leaders like Kevin Conwell—who don’t just talk about solutions but write the policies and build the systems that bring them to life. The next time you submit a 311 request and see action taken, know that your voice was made stronger by someone who has always fought for your right to be heard.

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